Michelle had spent the 18 months prior to the Bright Lights course
volunteering. She really wanted to secure paid employment in retail, but her lack of retail
specific experience prevented her from getting a job. The team at the Fort
Kinnaird Recruitment and Skills Centre helped Michelle to get her confidence back and provided
her with the skills she needed to secure paid employment in retail such as time planning,
customer service skills and communication
skills. Michelle was kept on at B&M after her placement there and recently found out she
has been made permanent.