Fort Kinnaird Retail & Customer Service Course

If you successfully complete the course, you will achieve Customer Service: Principles and Practices Award at SCQF level 5

You will also have a unique chance to hear from Fort Kinnaird employers about their career journeys and what advice they’d give you when applying for retail or hospitality jobs.

The course starts on Monday 23rd of September 2024. You will  learn about:

• effective communication and listening skills
• how to create a good impression with customers
• dealing with customers’ needs (including customer dissatisfaction)
• the importance of good customer service to organisations

To register or to find out more information about the course, please contact us at: enquiries@rscfortkinnaird.co.uk